Refund policy

We have a 2-day refund policy, which means you have 2 days after ordering your item to request a return. After the 2-day window has passed, your order will be printed. Due to the personalized nature of our products, we cannot accept returns once the order has been sent to print.

To start a refund, you can contact us at inkwoodheirlooms@gmail.com. Please include your order number in the email title. 

You can always contact us for any refund question at inkwoodheirlooms@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Custom products cannot be exchanged.

 

Refunds
We will notify you once we’ve received your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your refund, please contact us at inkwoodheirlooms@gmail.com.